Meet Our Team - We can help you!

Our team are all highly competent experts who are genuinely dedicated to help guide, educate, nurture and empower our clients.

Working with us will provide you with the strategies and clarity to make informed decisions, saving you a lot of time, money and stress.

Kerry Maloney



Susan Crain


& Separation and

Divorce Coach

Louisa Mason

Domestic Violence &

Trauma Psychologist


Kerry Maloney


Kerry offers a warm, energetic and positive approach to therapy. As a registered Psychologist and a full Member of the Australian Psychological Society (MAPS), Kerry has over 30 years of experience working with adults, couples and adolescents to solve a broad range of issues which can arise during the separation and divorce process: anxiety, stress, grief, relationship & parenting issues, depression, communication strategies, self-esteem, adjustment and resilience building.

From her diverse work globally, Kerry also has direct experience in understanding the impact of culture on relationships and families. She uses a variety of evidenced-based treatment approaches - Cognitive-Behavioural (CBT), Mindfulness and Acceptance & Commitment Therapy (ACT).

Kerry offers a non-judgmental, safe place to share thoughts and feelings while offering the guidance, compassion and support to make robust choices, navigate challenges and develop fresh coping strategies.

As a divorced mother-of-two, she is passionate about resolving conflict and achieving amicable outcomes for her individual clients and their families. Through guided facilitation to heal from the pain of separation & divorce, she thrives on helping both men and women reclaim their sense of self and create a brighter and more fulfilling future.


Susan Crain


Separation and Divorce Coach

With a background in law, psychology and counselling, Susan is well equipped to personally and practically to provide counselling services to her clients. She has worked as a Separation and Divorce Coach for over thirty years and supports, coaches and empowers her clients, all the way through the separation and divorce process and beyond. Susan has clients all over Australia and New Zealand, including many rural Australia regions, and her sessions are largely run via Zoom to ensure easier access for her clients. Susan can be booked for face to face consultations in Brisbane and Gold Coast by emailing [email protected].

Susan provides parent assist coaching to help parents deal with the various challenges of parenting children. As a mother of three and part time foster carer of a young child with ADHD, Susan knows first hand some of the hurdles parents can face and is very experienced in working with parents facing additional family challenges through separation and divorce.

Testimonial: "I would not have the relationship I have with my son today if I hadn't got Susan's help. My son and I also attended the Konnection workshops which were a significant step in helping us heal and reconnect after the divorce. I thought I had lost him but today we are going strong." Nathan W

Susan's work with her clients, helps per clients build a vision for their future and works with them to create and stay accountable to their step-by-step plan to realise their value, vision and opportunities. Her very popular Kare workshops offer women wonderful care, guidance, education, confidence, inclusion, health and wellbeing support and career advisory assistance.

Testimonial: "Susan helped me through the worst stage of my life. I felt broken. I look back now and can't believe how far I have come. I cannot thank you enough." Ros B

For further information on any of these workshops please email us at:

[email protected]

Or sign up through this website to receive our monthly newsletter for information on upcoming online or in person workshop opportunities.


Louisa Mason


Domestic Violence and Trauma

Perinatal and Postpartum support

With a Master of Psychology, Louisa has a genuine passion to help her clients. She builds a wonderful connection with her clients to work through their emotions, mental states and relationships during challenging and stressful times. Her approach is trauma informed and she has experience working with survivors of family and domestic violence.

She has also studied development psychology and can help parents, or parents to be, to deal with the challenges of parenting to be better equipped to deal with the change in life and provide guidance and effective strategies to help better support their families to grow stronger in their relationships.

Sign up for the FREE Monthly Newsletter

We invite you to sign up to our free monthly newsletter for expert advice, support and details of upcoming events.

You will also go into the monthly draw to attend a webinar of your choice.


Do I need separation counselling or coaching?

It is a Counsellor’s role to help people identify and resolve difficulties stemming from their past which currently impact their marriage, parenting, family relationships and overall life satisfaction. We use a process-oriented approach to help identify patterns of thought and behaviour that hold individuals back.

All of our clients are encouraged and supported to work towards improved emotional resilience and to be better prepared to face the emotional impact of navigating a divorce and its ripple effects on all aspects of life, work and family. The main focus is on feelings within a framework of psychological and emotional issues.

The goal of Separation and Divorce Coaching is to walk clients through the legal, financial and parenting practicalities of separation and divorce and to educate and empower them to take the steps necessary to move forward to achieve affordable, fair and less stressful outcomes.

Our goal is to guide clients through the practical steps of the dissolution of a marriage efficiently and with the least amount of emotional interference in their decision-making especially where children and their custodial needs and care are involved.

Medicare rebate or private medical insurance claim for psychological services?

Most clients prefer to book directly with our Head Counsellor and Psychologist via this website. No referral is required to access this counselling service. 

During the first session, you can discuss the benefits of seeking a Mental Health Care Plan from your GP should you wish to pursue this path moving forward. If you require a Mental Health Care Plan (MHCP) you will need to make a long appointment with your GP and they will make an assessment about whether you are eligible.

All of our psychologists are registered with Medicare and you will need a referral from a GP if you wish to claim Medicare rebates. Under the Better Access program you can receive a partial rebate for up to 10 individual sessions in a calendar year.

All our psychologists are registered with private health insurance providers in Australia. If you have private health insurance, you may be eligible to claim rebates for psychological sessions. The level of cover and any applicable waiting periods vary between providers and depends on your extras cover policy. 

To find out if you are eligible and/or how much funding you are entitled to claim for psychological sessions, please contact your private health insurance.

Where applicable, some of our psychologists also see clients who are self-managed or plan-managed through NDIS at the current rate for NDIS.

Cancellation or missed sessions policy

Given the nature of our support services, last minute cancellations are costly, and it means that other clients may miss out on receiving the required support.  For cancellations within 48 hours of the scheduled appointment there is a $65 part fee payment. For less than 24 hours cancellation notice or a non-show, the full session fee will need to be charged. These fees are refunded however if the session can be filled at the last minute.

How are your counselling and coaching sessions held?

We know our clients are time poor. For your convenience, all our counselling or coaching sessions are now available online via Zoom.

You can book your appointment online via this website.

Zoom allows us to connect with you via video and audio. It just requires you to click on a link to join. You can sign up to Zoom to create a FREE account and download the Zoom Client for Meetings. Zoom does require internet connections.

After you book you will be sent a reminder about the booking and emailed a link to connect at the booked time. You are also likely to be sent a client information form to complete prior to your initial consultation to enable our Counsellors and Coaches to be better prepared for your first meeting.

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Are your workshops in person or online?

Our regular workshops, book club and events are offered online and in person at various venues.

You are very welcome to sign up to receive more information about upcoming workshops and events on offer and all the fabulous book club information . CLICK HERE

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DISCLAIMER: The material contained on this website is for general educational and information purposes only and is not a substitute for professional legal, financial, medical or psychological advice or care. While every care has been taken in the information provided, no legal responsibility or liability is accepted, warranted or implied by the authors or Family Counselling Support Network and any liability is hereby expressly disclaimed. For specific advice please contact us at [email protected]. All information contained on the website remains the intellectual property of Family Counselling Support Network and is for your personal educational use only. The information must not be reproduced or distributed without the express permission of Family Counselling Support Network.

Family Counselling Support Network acknowledges and respects the First Nations Custodians of the land where our offices stand, and where we work to help Australians. We pay respects to their Elders, past present and emerging, lore, customs and creation spirits. We recognise that these lands have always been places of ceremony, teaching, research and learning, and we acknowledge the important role Aboriginal and Torres Strait Islander peoples play in our community.

We are committed to providing an inclusive and accessible environment where people and communities of all identities and backgrounds are accepted, safe and celebrated.

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