Our Terms and Conditions
Family Counselling Support Network
Please take the time to read Family Counselling Support Network’s terms and conditions. By using our Website and the Services and any information offered on our Website, you are agreeing to these terms and conditions.
ACCURACY OF CONTENT
We have taken proper care and precautions to ensure that the information we provide on this Website is accurate. However, we cannot guarantee, nor do we accept any legal liability arising from or connected to, the accuracy, reliability, currency or completeness of anything contained on this Website or on any linked site.
The information contained on this Website should not take the place of professional advice.
USE
The Website is made available for your use on your acceptance and compliance with these terms and conditions. By using this Website, you are agreeing to these terms and conditions.
You agree that you will use this Website in accordance with all applicable local, state, national and international laws, rules and regulations.
You agree that you will not use, nor allow or authorise any third party to use, the Website for any purpose that is unlawful, defamatory, harassing, abusive, fraudulent or obscene or any other inappropriate way or in a way which conflicts with the Website or the Services.
If you contribute to any of our forums or make any public comments on this Website which are, in our opinion, unlawful, defamatory, harassing, abusive, fraudulent or obscene otherwise inappropriate or conflict with the Website or the Services offered, we may at our discretion, refuse to publish such comments and/or remove them from the Website.
We reserve the right to refuse or terminate service to anyone at any time without notice or reason.
INDEMNIFICATION FOR LOSS OR DAMAGE
You agree to indemnify Us and hold Us harmless from and against any and all liabilities or expenses arising from or in any way related to your use of this Website or the Services or information offered on this Website, including any liability or expense arising from all claims, losses, damages (actual and consequential), suits, judgments, litigation costs and solicitors fees of every kind and nature incurred by you or any third parties through you.
INTELLECTUAL PROPERTY AND COPYRIGHT
We hold the copyright to the content of this Website, including all uploaded files, layout design, data, graphics, articles, file content, codes, news, tutorials, videos, reviews, forum posts and databases contained on the Website or in connection with the Services. You must not use or replicate our copyright material other than as permitted by law. Specifically, you must not use or replicate our copyright material for commercial purposes unless expressly agreed to by Us, in which case we may require you to sign a Licence Agreement.
The trademarks and logos contained on this Website are trademarks of Separation Support Network. The use of these trademarks is strictly prohibited except with our express, written consent.
LINKS TO EXTERNAL WEBSITES
This Website may contain links that direct you outside of this Website. These links are provided for your convenience and are not an express or implied indication that we endorse or approve of the linked Website, its contents or any associated website, product or service. We accept no liability for loss or damage arising out of or in connection to your use of these sites.
LIMITATION OF LIABILITY
We take no responsibility for the accuracy of any of the content or statements contained on this Website or in relation to our Services. Statements made are by way of general comment only and you should satisfy yourself as to their accuracy. Further, all of our Services are provided without a warranty with the exception of any warranties provided by law. We are not liable for any damages whatsoever, incurred as a result of or relating to the use of the Website or our Services.
INFORMATION COLLECTION
Use of information you have provided us with, or that we have collected and retained relating to your use of the Website and/or our Services, is governed by our Privacy Policy. By using this Website and the Services associated with this Website, you are agreeing to the Privacy Policy. To view our Privacy Policy and read more about why we collect personal information from you and how we use that information, please refer to our Privacy Policy.
CONFIDENTIALITY
All personal information you give us will be dealt with in a confidential manner in accordance with our Privacy Policy. However, due to circumstances outside of our control, we cannot guarantee that all aspects of your use of this Website will be confidential due to the potential ability of third parties to intercept and access such information.
GOVERNING LAW
These terms and conditions are governed by and construed in accordance with the laws of Queensland, Australia. Any disputes concerning this Website are to be resolved by the courts having jurisdiction in Queensland
We retain the right to bring proceedings against you for breach of these Terms and Conditions, in your country of residence or any other appropriate country or jurisdiction.
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Questions about our online
Counselling or Coaching Services?
Medicare rebate or private medical insurance claim for psychological services?
Most clients prefer to book directly with with our counsellors. No referral is required to access this counselling service.
During the first session, you can discuss the benefits of seeking a Mental Health Care Plan from your GP should you wish to pursue this path moving forward and you are booking with a registered psychologist. If you require a Mental Health Care Plan (MHCP) you will need to make a long appointment with your GP and they will make an assessment about whether you are eligible.
All of our registered psychologists are registered with Medicare and you will need a referral from a GP if you wish to claim Medicare rebates. Under the Better Access program you can receive a partial rebate for up to 10 individual sessions in a calendar year.
All our psychologists are registered with private health insurance providers in Australia. If you have private health insurance, you may be eligible to claim rebates for psychological sessions. The level of cover and any applicable waiting periods vary between providers and depends on your extras cover policy.
To find out if you are eligible and/or how much funding you are entitled to claim for psychological sessions, please contact your private health insurance.
Where applicable, some of our psychologists also see clients who are self-managed or plan-managed through NDIS at the current rate for NDIS.
Cancellation or missed sessions policy
Given the nature of our support services, last minute cancellations are costly, and it means that other clients may miss out on receiving the required support. For cancellations within 48 hours of the scheduled appointment there is a $65 part fee payment. For less than 24 hours cancellation notice or a non-show, the full session fee will need to be charged. These fees are refunded however if the session can be filled at the last minute.
How are your counselling and coaching sessions held?
We know our clients are time poor. For your convenience, all our counselling or coaching sessions are now available online via Zoom.
You can book your appointment online via this website.
Zoom allows us to connect with you via video and audio. It just requires you to click on a link to join. You can sign up to Zoom to create a FREE account and download the Zoom Client for Meetings. Zoom does require internet connections.
After you book you will be sent a reminder about the booking and emailed a link to connect at the booked time. You are also likely to be sent a client information form to complete prior to your initial consultation to enable our Counsellors and Coaches to be better prepared for your first meeting.
If you are unable to make any of the dates available, please email us to see if we can accommodate an alternate time for you: [email protected]
If you live in Brisbane or the Gold Coast, Queensland, we are available for face to face consultations. Please email us at [email protected] if you would like to arrange an in person appointment.
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Am I eligible for Legal Aid?
Am I eligble for financial support through Legal Aid?
If you need a lawyer for ongoing legal help or to represent you in court and you don’t have enough money to pay, you may be able to get legal assistance from Legal Aid. Legal Aid is the Australian organisation that delivers a variety of legal services to disadvantaged people across your relevant state/territory. Unfortunately, they do not have the resources to help everyone with a legal problem and therefore can only assist if your case falls within their strict guidelines. The main ways they decide if you can access this legal help are as follows:
1. They look at your financial situation
a) They will do a ‘means test’ which will look at the amount of your total income (Centrelink payments including Family Tax Benefit A, Family Tax Benefit B etc. child support payment, child maintenance payments, spousal maintenance payments, what you earn including any investments, any insurance policy claims for example accident, sickness or disability benefits) and total assets (equity in your home, money in the bank etc);
b) They will consider any support or financial help you provide to other people, for example a partner or child/ren;
c) They will also look at the assets and income of any other person who provides you with regular financial support, for example gives you money, helps pay your bills, or shares your living expenses ( for example a relative, friend, spouse, former partner etc).
PLEASE NOTE: The MEANS TEST (the amount and assets/income you can earn to be eligible) is different for each state/territory.
They will also look at the ‘merit’ of your case
This means, what is the prospect/chances of your matter being successful if it went to court?
To decide this, Legal Aid looks at the legal situation and the facts of your case to decide if it is likely to succeed or fail if it goes to court – they consider - would a sensible person risk their money to take the particular case to court?
They might also look at your special circumstances
There are sometimes applicants who may not succeed with the ‘means test’ requirements but they deserve special consideration because they experience multiple disadvantages. This may mean you get some assistance with legal costs.
If you are experiencing, for example:
domestic violence,
live in a remote area,
have an intellectual, psychiatric or physical disability.
or other disadvantage,
you may be eligible for a grant of aid via Legal Aid’s special circumstances guidelines.
What to do next?
We highly recommend you do the following if you think you may be eligible:
Have a look at the Legal Aid Application form relevant to your particular state or territory to see what information they would require you to provide. There are a significant number of documents you need to submit with your application to prove your financial situation.
PLEASE NOTE: The Application Form and terms are different for each state/territory.
Write down notes on why you think you might be eligible or any other questions you have about applying for Legal Aid.
Ring your own state Legal Aid office for a free consultation to discuss whether you are eligible for Legal Aid and what to do next.
Ask Legal Aid how you can get help, if needed, to fill in the application form and to submit it.
NOTE: An interpreter can be arranged. Arrangements can be made to assist you with an accredited interpreter or National Relay Service for the hearing impaired.
The Application Form
The Application form must only be submitted in the approved form for your own state or territory.
NOTE: Each state/territory has a slightly different application form!
A copy of the Application Form is available by:
* The Legal Aid website – check it is the Legal Aid website for your state/territory (you can download the application from the documents sections).
*Collect the application form in person by going into any of the Legal Aid offices in your state/territory.
* Call them and ask for one to be mailed to you.
*Email your Legal Aid office and provide your name and address and ask one to be mailed to you or your PO Box.
If you qualify for Legal Aid
If you qualify (your application is approved), Legal Aid will get a lawyer to represent you under a grant of legal aid for your matter. They can speak for you in court, help you prepare legal documents related to your case and help you reach agreement with the other party.
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DISCLAIMER: The material contained on this website is for general educational and information purposes only and is not a substitute for professional legal, financial, medical or psychological advice or care. While every care has been taken in the information provided, no legal responsibility or liability is accepted, warranted or implied by the authors or Family Counselling Support Network and any liability is hereby expressly disclaimed. For specific advice please contact us at [email protected]. All information contained on the website remains the intellectual property of Family Counselling Support Network and is for your personal educational use only. The information must not be reproduced or distributed without the express permission of Family Counselling Support Network.
Family Counselling Support Network acknowledges and respects the First Nations Custodians of the land where our offices stand, and where we work to help Australians. We pay respects to their Elders, past present and emerging, lore, customs and creation spirits. We recognise that these lands have always been places of ceremony, teaching, research and learning, and we acknowledge the important role Aboriginal and Torres Strait Islander peoples play in our community.
We are committed to providing an inclusive and accessible environment where people and communities of all identities and backgrounds are accepted, safe and celebrated.
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