Our Terms and Conditions

Family Counselling Support Network


Please take the time to read Family Counselling Support Network’s terms and conditions. By using our Website and the Services and any information offered on our Website, you are agreeing to these terms and conditions.

ACCURACY OF CONTENT
We have taken proper care and precautions to ensure that the information we provide on this Website is accurate. However, we cannot guarantee, nor do we accept any legal liability arising from or connected to, the accuracy, reliability, currency or completeness of anything contained on this Website or on any linked site.

The information contained on this Website should not take the place of professional advice.

USE
The Website is made available for your use on your acceptance and compliance with these terms and conditions. By using this Website, you are agreeing to these terms and conditions.

You agree that you will use this Website in accordance with all applicable local, state, national and international laws, rules and regulations.

You agree that you will not use, nor allow or authorise any third party to use, the Website for any purpose that is unlawful, defamatory, harassing, abusive, fraudulent or obscene or any other inappropriate way or in a way which conflicts with the Website or the Services.

If you contribute to any of our forums or make any public comments on this Website which are, in our opinion, unlawful, defamatory, harassing, abusive, fraudulent or obscene otherwise inappropriate or conflict with the Website or the Services offered, we may at our discretion, refuse to publish such comments and/or remove them from the Website.

We reserve the right to refuse or terminate service to anyone at any time without notice or reason.

INDEMNIFICATION FOR LOSS OR DAMAGE
You agree to indemnify Us and hold Us harmless from and against any and all liabilities or expenses arising from or in any way related to your use of this Website or the Services or information offered on this Website, including any liability or expense arising from all claims, losses, damages (actual and consequential), suits, judgments, litigation costs and solicitors fees of every kind and nature incurred by you or any third parties through you.

INTELLECTUAL PROPERTY AND COPYRIGHT
We hold the copyright to the content of this Website, including all uploaded files, layout design, data, graphics, articles, file content, codes, news, tutorials, videos, reviews, forum posts and databases contained on the Website or in connection with the Services. You must not use or replicate our copyright material other than as permitted by law. Specifically, you must not use or replicate our copyright material for commercial purposes unless expressly agreed to by Us, in which case we may require you to sign a Licence Agreement.


The trademarks and logos contained on this Website are trademarks of Separation Support Network. The use of these trademarks is strictly prohibited except with our express, written consent.

LINKS TO EXTERNAL WEBSITES
This Website may contain links that direct you outside of this Website. These links are provided for your convenience and are not an express or implied indication that we endorse or approve of the linked Website, its contents or any associated website, product or service. We accept no liability for loss or damage arising out of or in connection to your use of these sites.

LIMITATION OF LIABILITY
We take no responsibility for the accuracy of any of the content or statements contained on this Website or in relation to our Services. Statements made are by way of general comment only and you should satisfy yourself as to their accuracy. Further, all of our Services are provided without a warranty with the exception of any warranties provided by law. We are not liable for any damages whatsoever, incurred as a result of or relating to the use of the Website or our Services.

INFORMATION COLLECTION
Use of information you have provided us with, or that we have collected and retained relating to your use of the Website and/or our Services, is governed by our Privacy Policy. By using this Website and the Services associated with this Website, you are agreeing to the Privacy Policy. To view our Privacy Policy and read more about why we collect personal information from you and how we use that information, please refer to our Privacy Policy.

CONFIDENTIALITY
All personal information you give us will be dealt with in a confidential manner in accordance with our Privacy Policy. However, due to circumstances outside of our control, we cannot guarantee that all aspects of your use of this Website will be confidential due to the potential ability of third parties to intercept and access such information.

GOVERNING LAW
These terms and conditions are governed by and construed in accordance with the laws of Queensland, Australia. Any disputes concerning this Website are to be resolved by the courts having jurisdiction in Queensland

We retain the right to bring proceedings against you for breach of these Terms and Conditions, in your country of residence or any other appropriate country or jurisdiction.

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FAQS

Do I need separation counselling or coaching?

It is a Counsellor’s role to help people identify and resolve difficulties stemming from their past which currently impact their marriage, parenting, family relationships and overall life satisfaction. We use a process-oriented approach to help identify patterns of thought and behaviour that hold individuals back.

All of our clients are encouraged and supported to work towards improved emotional resilience and to be better prepared to face the emotional impact of navigating a divorce and its ripple effects on all aspects of life, work and family. The main focus is on feelings within a framework of psychological and emotional issues.

The goal of Separation and Divorce Coaching is to walk clients through the legal, financial and parenting practicalities of separation and divorce and to educate and empower them to take the steps necessary to move forward to achieve affordable, fair and less stressful outcomes.

Our goal is to guide clients through the practical steps of the dissolution of a marriage efficiently and with the least amount of emotional interference in their decision-making especially where children and their custodial needs and care are involved.

Medicare rebate or private medical insurance claim for psychological services?

Most clients prefer to book directly with our Head Counsellor and Psychologist via this website. No referral is required to access this counselling service. 

During the first session, you can discuss the benefits of seeking a Mental Health Care Plan from your GP should you wish to pursue this path moving forward. If you require a Mental Health Care Plan (MHCP) you will need to make a long appointment with your GP and they will make an assessment about whether you are eligible.

All of our psychologists are registered with Medicare and you will need a referral from a GP if you wish to claim Medicare rebates. Under the Better Access program you can receive a partial rebate for up to 10 individual sessions in a calendar year.

All our psychologists are registered with private health insurance providers in Australia. If you have private health insurance, you may be eligible to claim rebates for psychological sessions. The level of cover and any applicable waiting periods vary between providers and depends on your extras cover policy. 

To find out if you are eligible and/or how much funding you are entitled to claim for psychological sessions, please contact your private health insurance.

Where applicable, some of our psychologists also see clients who are self-managed or plan-managed through NDIS at the current rate for NDIS.

Cancellation or missed sessions policy

Given the nature of our support services, last minute cancellations are costly, and it means that other clients may miss out on receiving the required support.  For cancellations within 48 hours of the scheduled appointment there is a $65 part fee payment. For less than 24 hours cancellation notice or a non-show, the full session fee will need to be charged. These fees are refunded however if the session can be filled at the last minute.

How are your counselling and coaching sessions held?

We know our clients are time poor. For your convenience, all our counselling or coaching sessions are now available online via Zoom.

You can book your appointment online via this website.

Zoom allows us to connect with you via video and audio. It just requires you to click on a link to join. You can sign up to Zoom to create a FREE account and download the Zoom Client for Meetings. Zoom does require internet connections.

After you book you will be sent a reminder about the booking and emailed a link to connect at the booked time. You are also likely to be sent a client information form to complete prior to your initial consultation to enable our Counsellors and Coaches to be better prepared for your first meeting.

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Are your workshops in person or online?

Our regular workshops, book club and events are offered online and in person at various venues.

You are very welcome to sign up to receive more information about upcoming workshops and events on offer and all the fabulous book club information . CLICK HERE

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We are committed to protecting your personal information and respecting your privacy. This website uses cookies to analyze website traffic and optimise your website experience. By accepting our use of cookies, your data will be aggregated with all other user data.

DISCLAIMER: The material contained on this website is for general educational and information purposes only and is not a substitute for professional legal, financial, medical or psychological advice or care. While every care has been taken in the information provided, no legal responsibility or liability is accepted, warranted or implied by the authors or Family Counselling Support Network and any liability is hereby expressly disclaimed. For specific advice please contact us at [email protected]. All information contained on the website remains the intellectual property of Family Counselling Support Network and is for your personal educational use only. The information must not be reproduced or distributed without the express permission of Family Counselling Support Network.

Family Counselling Support Network acknowledges and respects the First Nations Custodians of the land where our offices stand, and where we work to help Australians. We pay respects to their Elders, past present and emerging, lore, customs and creation spirits. We recognise that these lands have always been places of ceremony, teaching, research and learning, and we acknowledge the important role Aboriginal and Torres Strait Islander peoples play in our community.

We are committed to providing an inclusive and accessible environment where people and communities of all identities and backgrounds are accepted, safe and celebrated.

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