FAQ's
Questions about our online
Counselling or Coaching Services?
Medicare rebate or private medical insurance claim for psychological services?
Most clients prefer to book directly with with our counsellors. No referral is required to access this counselling service.
During the first session, you can discuss the benefits of seeking a Mental Health Care Plan from your GP should you wish to pursue this path moving forward and you are booking with a registered psychologist. If you require a Mental Health Care Plan (MHCP) you will need to make a long appointment with your GP and they will make an assessment about whether you are eligible.
All of our registered psychologists are registered with Medicare and you will need a referral from a GP if you wish to claim Medicare rebates. Under the Better Access program you can receive a partial rebate for up to 10 individual sessions in a calendar year.
All our psychologists are registered with private health insurance providers in Australia. If you have private health insurance, you may be eligible to claim rebates for psychological sessions. The level of cover and any applicable waiting periods vary between providers and depends on your extras cover policy.
To find out if you are eligible and/or how much funding you are entitled to claim for psychological sessions, please contact your private health insurance.
Where applicable, some of our psychologists also see clients who are self-managed or plan-managed through NDIS at the current rate for NDIS.
Cancellation or missed sessions policy
Given the nature of our support services, last minute cancellations are costly, and it means that other clients may miss out on receiving the required support. For cancellations within 48 hours of the scheduled appointment there is a $65 part fee payment. For less than 24 hours cancellation notice or a non-show, the full session fee will need to be charged. These fees are refunded however if the session can be filled at the last minute.
How are your counselling and coaching sessions held?
We know our clients are time poor. For your convenience, all our counselling or coaching sessions are now available online via Zoom.
You can book your appointment online via this website.
Zoom allows us to connect with you via video and audio. It just requires you to click on a link to join. You can sign up to Zoom to create a FREE account and download the Zoom Client for Meetings. Zoom does require internet connections.
After you book you will be sent a reminder about the booking and emailed a link to connect at the booked time. You are also likely to be sent a client information form to complete prior to your initial consultation to enable our Counsellors and Coaches to be better prepared for your first meeting.
If you are unable to make any of the dates available, please email us to see if we can accommodate an alternate time for you: [email protected]
If you live in Brisbane or the Gold Coast, Queensland, we are available for face to face consultations. Please email us at [email protected] if you would like to arrange an in person appointment.
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Time to disconnect from work?
IS IT TIME TO DISCONNECT FROM WORK........?
The right-to-disconnect legislation has made strides in promoting work-life balance and setting clearer boundaries, which is a positive move toward healthier workplace cultures. However, it also brings new psychological challenges. For some, disconnecting from work can lead to feelings of isolation, anxiety about falling behind, or uncertainty about how to spend the time once dedicated to work. This raises important questions about how we manage our time and mental well-being outside of work.
It’s completely normal to feel uneasy about change. Adjusting to new routines, even when they’re positive, can feel uncomfortable. It’s a natural part of adapting to something unfamiliar.
If you're struggling to 'switch off' after work, try these tips to create a healthier balance between work and personal time:
1. Set Clear Boundaries: Create a routine that physically and mentally separates work from personal time. Set a specific time to log off and stick to it.
2. Create a Post-Work Ritual: Develop habits that signal the end of the workday, like going for a walk, doing a hobby, or engaging in relaxation techniques. This can help your brain transition away from "work mode."
3. Manage Notifications: Disable work-related notifications after hours to reduce the temptation to check emails or messages. Set boundaries with colleagues to establish times when you're unavailable.
4. Practice Mindfulness: Engage in mindfulness or relaxation exercises to focus on the present moment and reduce lingering work stress. Apps like Headspace or Calm can be helpful.
5. Prioritize Self-Care: Take time for activities that recharge you, whether exercising, hobbies, or spending time with loved ones. Ensure your downtime is restorative.
6. Reflect and Plan: At the end of each day, reflect on your accomplishments and plan for the next day. This can help you mentally close out your work and feel more organized for tomorrow.
7. Seek Support: If you find it difficult to switch off, consider talking to a coach or counsellor to explore why work is bleeding into your time and how to manage it better.
Making these practices a routine can reduce burnout and help you maintain a healthy work-life balance.
#RightToDisconnect #WorkLifeBalance #MentalHealth #EmployeeWellbeing #PsychosocialSafety Sent from my iPhone
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DISCLAIMER: The material contained on this website is for general educational and information purposes only and is not a substitute for professional legal, financial, medical or psychological advice or care. While every care has been taken in the information provided, no legal responsibility or liability is accepted, warranted or implied by the authors or Family Counselling Support Network and any liability is hereby expressly disclaimed. For specific advice please contact us at [email protected]. All information contained on the website remains the intellectual property of Family Counselling Support Network and is for your personal educational use only. The information must not be reproduced or distributed without the express permission of Family Counselling Support Network.
Family Counselling Support Network acknowledges and respects the First Nations Custodians of the land where our offices stand, and where we work to help Australians. We pay respects to their Elders, past present and emerging, lore, customs and creation spirits. We recognise that these lands have always been places of ceremony, teaching, research and learning, and we acknowledge the important role Aboriginal and Torres Strait Islander peoples play in our community.
We are committed to providing an inclusive and accessible environment where people and communities of all identities and backgrounds are accepted, safe and celebrated.
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